Revival Physical Therapy and Training Centre strives to provide each patient with the highest quality of care while attempting to accommodate your schedule to your convenience. Therefore, we provide reserved time slots for each patient with a specific therapist in order to minimize waiting times and assure continuity of your personal treatment. Your consistent attendance of the planned treatment regimen is paramount to your full recovery.
Cancellations, especially last minute ones, along with patient no-shows, decrease our ability to accommodate the scheduling needs of other patients. We must ask for your full cooperation with the following policy:
If you are unable to keep a scheduled appointment, we request that you notify our office 24 hours prior to your scheduled appointment time via LINE, calling or email.
All cancellations and no-shows will be documented in our medical records and appropriately reported to your physician and insurance third party payer.
If you accumulate 2 late cancellations or no-shows, your therapist may refer you back to your physician before scheduling another appointment or may choose to discharge you from the rest of the treatment without refund.
If you do not honor a scheduled appointment either by late cancellation or no show, then you will be charged a fee at a maximum of $500, due upon your next scheduled visit.
We believe that this policy is necessary for the benefits of all patients, so that we can continue to provide high quality treatment and service to everyone.
All Revival Physical Therapy & Training Centre staff and patients appreciate your cooperation and adherence to this policy.